RETURN POLICY ~ updated

We will accept a return for a refund on eligible merchandise purchased at anitaberisha.com within 14 days of receiving your order. If this timeframe has passed, we can not offer a refund.

The customer is responsible for all shipping costs, and any shipping fees paid during the initial purchase will not be refunded.

NOT ELIGIBLE FOR A REFUND:

Unfortunately, we can not issue a Refund or a Return for the products under the conditions below:

SALE ITEMS: All orders purchased during any of our sales or by using a discount code are considered Final Sale and cannot be returned or refunded.
HOMEWARE: These items are limited edition, they are considered Final Sale and cannot be returned or refunded.
CUSTOMIZED ITEMS: Any customization done to your items is considered Final Sale and cannot be returned or refunded.

MADE-TO-ORDER ITEMS:

Please be advised that due to the nature of any of our Made To Order items, we can only issue a Store Credit on these purchases.
After completing the return process, the store credit will be issued via email, and it will be valid for one full year from the date of activation.
All Made To Order items are visibly marked as such above their name and price.

HOW TO START A RETURN:

To request an eligible return, please email orders@anitaberisha.com with your reason.
Once approved by us via email, you have 2 business days to ship the order back and update us with the tracking number within this timeframe. We can not accept returns that are sent to us without the tracking number, and the timeframe has passed. These packages will be returned to the sender.
Items must be sent back unused, undamaged, and in all their original and shipping packaging.
Failure to follow our policy or to properly pack your order so no damages occur during transit, unfortunately, will result in our inability to process your return.

REFUNDS:

Once we receive your approved return, we will inspect the order if it meets all the criteria mentioned above.
If so, we will then issue the refund to your original payment form, and a notification email will be sent automatically once the refund has been processed.
Once the refund has been processed, the funds will show up within 3-10 days, based on your payment method.

EXCHANGES:

If you are not happy with your purchase, you can initiate a return and place a separate order for the desired item.

DAMAGES:

Please contact us at orders@anitaberisha.com, if your item has arrived damaged. Kindly provide us with photos so we can assist you better.

ANITA BERISHA RETAILERS:

We cannot accept returns, and are not responsible for Anita Berisha Jewelry items purchased from other retailers that carry our products. Please contact the store/website directly.